Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Quantum Fiber may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see q.com/legal for more information.
Limited availability. Service, speed, and rate in select locations only. To receive advertised monthly rate, customer must pay by bank account (via ACH payment). If customer changes bank account to a different payment method or Quantum Fiber requires a change to payment method after two failed bank account draws within a twelve-month period, the then-current standard monthly rate will apply. Price for Life: Offer available to new and existing customers located in qualifying markets and cannot be combined with other promotions or offers. Offer not available with Instant Internet service, Instant 360 WiFi service, or at bulk service properties. Limited time offer. Customer must remain in good standing and Price for Life offer terminates if customer cancels or changes their internet plan or account in any manner, including change of address (even if plan is available), change to internet service or speed, and service suspension (including Pause Program or non-payment) or disconnection. Price for Life offer also may terminate if Quantum Fiber discontinues your selected internet plan at your service address due to network, equipment, or technology changes or upgrades. Other than internet services covered by Price for Life offer, your monthly rates for any other services, leased equipment, taxes, or fees are not guaranteed and may increase during the time of your service. Wireless Service: 360 WiFi is included with the internet service at no monthly charge for an initial period, but is excluded from the Price for Life offer and the monthly lease charge may be increased with prior notice. One pod is included with 360 WiFi. Each additional pod may be leased for $10/mo. Security features will not work if customer does not connect pods or devices properly. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). Quantum Fiber will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customer must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Paperless billing required. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see http://q.com/legal ). Service will begin on the date your order is completed and full payment is processed through your choice of bank account, debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See q.com/legal for taxes and fees. Additional restrictions may apply.
